Concierge and Security Assistant

The concierge and security assistant is responsible for operating the security desk, patrolling the building and grounds, following post orders, and serving as a general security presence and visible deterrent. This assistant supports the facilities team in the day-to-day implementation of policies, procedures, and programs while supporting AEI’s goals and objectives.

This is a full-time, hourly role, with the expectation to work a majority of weekday shifts (6:00 a.m.–2:00 p.m.) and some weekend shifts (9:00 a.m.–5:00 p.m.). Qualified candidates should submit a resume as their application.

• 60%: Security
  • Staff and maintain the security desk.
  • Regularly monitor building security cameras while at the desk.
  • Patrol the property at the beginning and end of shifts; complete and send a security log after each shift recording any notable events.
  • Control access to the building, track and maintain an inventory of all visitor and contractor access badges, and prevent unauthorized guests from entering the property.
  • Promptly report to the management any issue related to an employee, access, safety, security, or maintenance.
• 30%: Concierge Services
  • Assist and guide AEI employees, guests, and vendors while maintaining a visible and professional appearance on duty.
  • Assist the Events team with guest check-ins, controlling crowds as needed.
• 10%: Facilities Services
  • Assist with building emergencies and evacuations, if needed. (This requires familiarity with AEI’s crisis management plan.)
  • Maintain open communication with the facilities management team.
  • Assist the facility management team with special projects as needed.

Note: This job description is intended to provide a general overview of the position and its responsibilities. It is not intended to be an exhaustive list of all duties and responsibilities.

Physical requirements and working conditions at AEI:

• The employee is regularly expected to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard. This job requires close vision abilities due to computer work.
• The employee must be able to lift up to 30 pounds at times.
• The employee must be able to work in a confined area.
• Moderate noise (e.g., from computers, phone, printers, and light traffic) is expected.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities associated with this position.

• A high school diploma (required) and at least 5-years of verifiable work history (required)
• At least 2 years of security experience (preferred)
• Excellent customer service and communication skills (written and oral)
• Thorough attention to detail and the ability to remain alert and aware of surroundings
• The ability to remain patient and calm under pressure
• Basic computer skills, including proficiency in Microsoft Office (Word, Excel, and Outlook), navigating the internet, and basic file management (required)

Benefits

AEI offers generous benefits, including 18 days of paid leave (15 days of paid annual leave and 3 personal/floating holidays); 12 days of paid sick leave; paid family leave; medical and dental coverage, in addition to a health savings account; medical and dependent care FSA; a tuition assistance program of up to $5,200; life and disability insurance at no cost to employees; and a 403b retirement plan with a 12% contribution from AEI, among other benefits. For more information, you can see a full summary of our benefits here.

Compensation is based on a number of factors, including but not limited to: scope and responsibilities of the position; a candidate's full-time, applicable work experience; key skills and qualifications; as well as internal and external market considerations. The salary range for this full-time, nonexempt position is $22-25 an hour. Salary is just one component of AEI’s total compensation package for employees.