Technical Support Analyst

Job Locations US-DC-Washington
Posted Date 7 months ago(3/2/2020 8:47 AM)
Job ID
# of Openings
Information Technology


The American Enterprise Institute (AEI) seeks a customer-focused technical support analyst to assist AEI’s staff and IT team. This is a hands-on position, requiring direct IT support of and interaction with AEI scholars and staff.


The primary responsibilities include resolving technical problems or requests in a timely manner; maintaining a record of problems that arise, and the manner in which they are resolved, in the HelpDesk system; and updating the inventory of hardware, as it is being issued, returned, or replaced. 


Required Skills:

  • Strong knowledge of troubleshooting MS Windows, Apple Desktop OS, and Apple iOS Devices
  • Strong knowledge of MS AD User and Group Administration
  • Strong knowledge of MS Exchange User Administration
  • Strong knowledge of troubleshooting MS Office and Adobe Creative Cloud apps 
  • Strong knowledge of troubleshooting PC/Mac hardware — Dell and Apple


Desired Skills:

  • Familiarity with administering O365
  • Familiarity with MS SharePoint
  • Familiarity with Cisco CallManager — adds and removals of client desk phones
  • Familiarity with network technologies, such as routing, VLANS, DNS, and DHCP
  • Familiarity with remote access and VPN software


This position requires strong interpersonal and communication skills. The ideal candidate will be self-directed, energetic, and fully invested in the work performed. The candidate must be able to manage and prioritize a heavy workload, based on the urgency of requests for assistance and other work assignments.  A bachelor's degree is required. 


Qualified candidates should submit a resume and cover letter with their online application to



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