Technical Support Analyst

Job Locations US-DC-Washington
Posted Date 7 months ago(3/2/2020 8:47 AM)
Job ID
2020-1372
# of Openings
1
Category
Information Technology

Overview

The American Enterprise Institute (AEI) seeks a customer-focused technical support analyst to assist AEI’s staff and IT team. This is a hands-on position, requiring direct IT support of and interaction with AEI scholars and staff.

 

The primary responsibilities include resolving technical problems or requests in a timely manner; maintaining a record of problems that arise, and the manner in which they are resolved, in the HelpDesk system; and updating the inventory of hardware, as it is being issued, returned, or replaced. 

 

Required Skills:

  • Strong knowledge of troubleshooting MS Windows, Apple Desktop OS, and Apple iOS Devices
  • Strong knowledge of MS AD User and Group Administration
  • Strong knowledge of MS Exchange User Administration
  • Strong knowledge of troubleshooting MS Office and Adobe Creative Cloud apps 
  • Strong knowledge of troubleshooting PC/Mac hardware — Dell and Apple

 

Desired Skills:

  • Familiarity with administering O365
  • Familiarity with MS SharePoint
  • Familiarity with Cisco CallManager — adds and removals of client desk phones
  • Familiarity with network technologies, such as routing, VLANS, DNS, and DHCP
  • Familiarity with remote access and VPN software

 

This position requires strong interpersonal and communication skills. The ideal candidate will be self-directed, energetic, and fully invested in the work performed. The candidate must be able to manage and prioritize a heavy workload, based on the urgency of requests for assistance and other work assignments.  A bachelor's degree is required. 

 

Qualified candidates should submit a resume and cover letter with their online application to www.aei.org/jobs.

 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.