The American Enterprise Institute (AEI) seeks a customer-focused technical support analyst to assist AEI’s staff and IT team. This is a hands-on position, requiring direct IT support of and interaction with AEI scholars and staff.
The primary responsibilities include resolving technical problems or requests in a timely manner; maintaining a record of problems that arise, and the manner in which they are resolved, in the HelpDesk system; and updating the inventory of hardware, as it is being issued, returned, or replaced.
This position requires strong interpersonal and communication skills. The ideal candidate will be self-directed, energetic, and fully invested in the work performed. The candidate must be able to manage and prioritize a heavy workload, based on the urgency of requests for assistance and other work assignments. A bachelor's degree is required.
Qualified candidates should submit a resume and cover letter with their online application to www.aei.org/jobs.